Frequently Asked Questions
Everything you need to know about shopping with the Royal Academy of Dance.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location but generally range from 7 to 14 working days depending on the destination and local customs processing.
What is your return policy for dancewear and shoes?
We offer a 28-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, we cannot accept returns on tights or undergarments if the packaging has been opened.
How do I ensure I am ordering the correct size for RAD exam wear?
We provide detailed size guides on each product page specifically for RAD regulation uniforms. We recommend measuring the dancer and comparing these to our charts, as dancewear sizing often differs from standard high-street clothing.
Do you offer any discounts for RAD Registered Teachers?
Yes, RAD Registered Teachers are entitled to a professional discount on most items. To access these prices, please ensure you are logged into your account with your teacher credentials verified.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Apple Pay for your convenience.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.